Client Satisfaction Survey

We ask that you please complete the survey below and to consider each question carefully. Your answers will help us improve our service to clients. Thank you for your time and effort.

Areas of Practice

I came to Procino-Wells & Woodland, LLC for legal assistance in the following area(s):

Please correct your I came to Procino-Wells & Woodland, LLC for legal assistance in the following area(s):.

Office Location

Which office did you use for your services?

Please correct your Which office did you use for your services?.

Please rate the following statements about the office location and setting:

The office was convenient to find.
The office was inviting and comfortable.

Attorney

What attorney assisted you with your legal matter?

Please correct your What attorney assisted you with your legal matter?.

Overall, were you happy with the way you were represented?

Please correct your Overall, were you happy with the way you were represented?.

Please rate the following statements about the attorney:

You were treated with courtesy.
Your concerns were taken seriously.
Your matter was clearly explained to you.
Your attorney understood your legal problems.
You were comfortable enough to ask questions.
Your attorney answered your questions with clarity.

Receptionist And Legal Assistants

Were your phone calls and/or emails responded to timely?

Please correct your Were your phone calls and/or emails responded to timely?.

Please rate the following statements about the receptionist and legal assistant(s):

You were treated with courtesy.
Your concerns were taken seriously.
You were comfortable enough to ask questions.

Overall Satisfaction

Would you use our firm for your future legal needs?

Please correct your Would you use our firm for your future legal needs?.

Would you recommend us to your family and friends?

Please correct your Would you recommend us to your family and friends?.

Were the legal fees fair and accurately explained?

Please correct your Were the legal fees fair and accurately explained?.

Suggestions And Comments

Do we have your permission to use your comments as a testimonial on our website and/or Facebook page?

Please correct your Do we have your permission to use your comments as a testimonial on our website and/or Facebook page?.

If so, would you like us to keep the testimonial anonymous?

Please correct your If so, would you like us to keep the testimonial anonymous?.

Please correct your Client Name(s):.

Please correct your Date:.